📘 Data Protection Policy

Effective Date: July 16, 2025
Last Updated: July 16, 2025

1. Introduction

Long Haul Technologies (“we”, “our”, or “us”) is committed to protecting the privacy and data of all users, clients, employees, and partners. This Data Protection Policy outlines how we collect, use, store, and secure personal and sensitive information across all our platforms, systems, and services—online and offline—throughout Africa.

2. Scope

This policy applies to:

• All websites and software solutions operated by Long Haul Technologies.
• Clients, learners, employees, vendors, and third-party service providers.
• All data collected in any currency (ZAR, MWK, or otherwise), including user payment data, personal information, and system usage logs.

3. What Data We Collect

• Personal Identification: Name, email, phone number, national ID/passport number.
• Contact Information: Physical address, business or institution details.
• Financial Information: Billing data, transaction history, bank/payment details.
• Technical Information: IP addresses, device type, browser info, session logs.
• Educational Data: Course enrollments, assessments, certificates, and progress.

4. Legal Basis for Processing

We process your data under one or more of the following:

• Your consent (given explicitly or via website/app usage).
• Fulfillment of a contract.
• Compliance with legal obligations.
• Legitimate business interest to provide services and maintain security.

5. How We Use Your Data

• Delivering educational and business technology services.
• Communicating updates, invoices, and support information.
• Processing payments securely in your preferred local currency.
• Improving system functionality and user experience.
• Meeting legal and compliance obligations.

6. Data Storage & Security

• Data is stored on encrypted servers with SSL and firewall protection.
• Access is restricted to authorized personnel only.
• Data is retained only as long as necessary for its intended purpose.

7. Data Sharing

We do not sell your data. We may share it with:

• Payment processors and banks (for currency-based transactions).
• Government regulators (when legally required).
• Trusted third-party service providers under confidentiality agreements.

8. Your Rights

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion (subject to legal obligations).
• Withdraw consent at any time.
• Lodge a complaint with your local data authority.

9. International Data Transfers

As a Pan-African company, we may transfer data across African borders. We ensure such transfers comply with local laws and security standards.

10. Data Breach Procedures

• We notify affected users within 72 hours of discovery.
• Remedial actions are taken immediately.
• Authorities are informed where legally required.

11. Children’s Data

We do not knowingly collect data from children under 16 without verified parental or guardian consent.

12. Policy Updates

This policy may be updated periodically. The most recent version will always be available on our website.

13. Contact Us

If you have any questions regarding this policy or your personal data, contact us at:

• 📍 Address: Bharuchi House, near KAWILUWILU, Mzuzu, Malawi
• 📧 Email: info@longhaultech.com